Keep attachments focused
Show the relevant issue and hide other people's names, email addresses and visible account information.
Pay attention to information you share with ao999
Choose carefully what information to disclose when reading ao999 or sending an email question. This page explains communication details, local browser history and practical ways to minimise the personal information included in a report.
Browsing and communication information
The public content pages do not instruct you to submit identity documents or passwords to read them. Your browser may retain history, cached content or saved information, which can be managed through the device's settings. Consider what might remain visible to another user on a shared device.
An email includes the sender address, message and any attachments you choose to add. A page address and concise description are usually sufficient to explain a content question. Do not include identity documents, card numbers, passwords, one-time codes or complete financial information.
For a question about an email you have sent, write from the same address and identify its subject and approximate date. Provide only enough detail to locate the relevant communication. Ask about a specific data concern through the contact below rather than assuming a retention period or deletion process.
Information a page report does not need
Control your device
Use a screen lock on your own phone and avoid saving sensitive credentials on a borrowed device.
Separate other services
An account or data held by another service is subject to that service's own practices. Use its established contact route.
Contact about privacy
For privacy questions or a question about a message you sent, email [email protected]. Do not send a secret code by email as a way to establish identity.